Director- IT Operations

We are seeking a highly experienced and strategic Director of IT Operations to lead and optimize our IT infrastructure, service management, and technology operations. Based in Middleboro, MA, this individual will play a key leadership role in ensuring the performance, reliability, scalability, and security of our IT systems while aligning technology with business objectives. The ideal candidate is a proactive leader with deep technical knowledge, strong operational insight, and a collaborative mindset. 

Key Responsibilities

• Provide strategic direction and oversight of day-to-day IT operations, including data centers, networks, cloud services, service desk, and enterprise systems.
• Lead and develop high-performing teams responsible for IT infrastructure, service delivery, systems administration, and incident management.
• Ensure optimal performance of IT systems through proactive monitoring, automation, and capacity planning.
• Establish and enforce IT operational policies, procedures, and best practices, ensuring compliance with security standards and regulatory requirements (e.g., NIST, CMMC).
• Manage vendor relationships, contract negotiations, and service-level agreements (SLAs) to maximize value and ensure consistent service delivery.
• Partner with business units and leadership to align IT services and capabilities with organizational needs and strategic initiatives.
• Develop and manage the IT operations budget, ensuring cost-effective solutions and efficient resource allocation.
• Oversee disaster recovery planning, business continuity, and incident response efforts.
• Identify and mitigate operational risks while driving continuous improvement across IT services and support processes. 

Essential Job Functions

• Lead departmental and organizational planning efforts.
• Set and execute organizational IT goals.
• Manage multiple projects or lead large-scale initiatives.
• Prioritize projects and coordinate resource allocation.
• Provide expert technical direction and administrative oversight.
• Fulfill on-call responsibilities as needed.
• Communicate project updates and critical information to stakeholders.
• Develop and manage the IT operating budget.
• Support team development through mentoring and training opportunities.
• Resolve personnel issues and conduct performance reviews.
• Prepare feasibility studies and cost-benefit analyses.
• Establish and enforce IT policies, procedures, and standards.
• Represent the company in professional associations and industry events.
• Lead planning studies and implement recommendations.
• Advise on hardware and software acquisitions.
• Recruit, hire, and manage IT staff performance. 

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred).
• 10+ years of progressive experience in IT operations or infrastructure management, with at least 5 years in a leadership capacity.
• Demonstrated success in managing large-scale enterprise IT environments.
• Strong knowledge of IT service management frameworks (e.g., ITIL), infrastructure technologies (e.g., cloud computing, networking, storage), and cybersecurity principles.
• Experience with cloud platforms (AWS, Azure, GCP) and hybrid environments.
• Proven track record of leading cross-functional teams, managing complex projects, and driving operational excellence.
• Exceptional communication, leadership, and problem-solving skills.
• Industry certifications (e.g., ITIL, PMP, CISSP, AWS Certified Solutions Architect) are a plus. 

Why Join Us: 

At Sager Electronics, we value our team members and strive to provide a comprehensive benefits package for full-time employees. Here is what you can expect: 

• Medical, dental, and vision insurance to keep you and your family healthy.
• 401(k)/Roth plan with matching, ensuring your financial future is secure.
• Healthcare Savings Accounts for added flexibility in managing medical expenses.
• Educational Assistance (Tuition Reimbursement) to support your ongoing learning and development.
• Continuous training opportunities throughout your employment, empowering you to grow both personally and professionally.
• A strong commitment to giving back to our communities through philanthropic opportunities and volunteer hours.
• We understand the importance of work-life balance, and our Paid Time Off is designed to support our employees' well-being

Sager Electronics, a TTI, Inc. Company, is a North American distributor of Interconnect, Power and Electromechanical components from leading manufacturers worldwide and a provider of custom value-add solutions. Grounded in over 135 years of innovation and service, Sager Electronics provides customers and suppliers a unique combination of operational excellence and innovative business solutions through its Distributing Confidence® business model. Headquartered in Middleborough, MA, Sager operates a national network of field sales representatives and power systems sales engineers, ten strategically located service centers, and a value-add Custom Solutions Center in Lewisville, TX.  To learn more about us, visit www.sager.com 

To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee. 

 We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.